Privacy Policy

1. Introduction and Data Controller

This Privacy Policy explains how Orlance ("we", "us", "our") collects, uses, and protects personal data in connection with this website and our services. Orlance is the data controller responsible for the personal data described here and can be reached at 18 Akpakpava Street, Benin City, Edo 300102, Nigeria, or by email at [email protected].

We process personal data in accordance with the Nigeria Data Protection Act 2023 (NDPA) and the oversight of the Nigeria Data Protection Commission (NDPC).

2. What Data We Collect and How

We collect personal data you provide directly, such as through our contact form (name, email, phone, and message content), and technical data collected via cookies where you have given consent, such as analytics and personalization identifiers.

3. Purposes and Legal Basis

4. Data Sharing and Third Parties

We do not sell personal data. We may share limited data with service providers who help us operate the site, only where necessary and under confidentiality obligations. We do not transfer data to advertising networks without explicit consent through the cookie preferences panel.

5. Retention

We retain contact form submissions only as long as needed to respond to your enquiry and maintain reasonable business records, typically no longer than 24 months unless a longer period is required by law.

6. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, or loss, appropriate to the nature of the data we hold.

7. International Transfers

Where any data is processed outside Nigeria, we take steps to ensure it receives a comparable standard of protection as required under the NDPA.

8. Your Rights

Under the Nigeria Data Protection Act, you have the right to access, correct, or request deletion of your personal data, to object to certain processing, and to withdraw consent at any time. To exercise these rights, contact us via the contact page or email [email protected]. You may also lodge a complaint with the Nigeria Data Protection Commission.

9. Opt-out and Data Deletion

Providing personal data through our forms is always optional, though it may limit our ability to respond to your enquiry. Cookies can be disabled or customised at any time through our Cookie Policy preferences panel. To request deletion of data we hold about you, please reach out through our contact page.